Delivery & Returns
Delivery / 送貨
Unclesign now offers Free International Express Shipping. For delivery to your countrie, local import taxes may be charged accordingly. Please consult your local office for possible duties. We will not refund for items returned by customs because of unpaid duties. After placing your order, Please make sure the address you submit is valid. For any extra costs caused by invalid shipping information, the expenditures is at yours, unclesign will not be responsible.
Returns / 退貨
Confirm your eligibility
- You can return/exchange your defective item within 28 days of receiving your original order, the return and refund policy applies to any items purchased directly on unclesign.com.
- Returned items must be returned in the same condition as they were sent – and must have their original label and packaging.
- The products are your responsibility until they reach our warehouse, please make sure it’s well packed up and won’t get damaged on the way.
- 您可以在收到最初產品後推28天內退貨/換貨有瑕疵的產品，退貨及退款政策僅適用於 unclesign.com 所購買之產品。
- 退貨/換貨之產品狀況必須與收到之初狀況相同 – 且必須保有原產品之標籤及包裝。
Authorization by our quality control team
Please issue a request / exchange request including your proof of purchase with a clear picture of the defective products to the following email: firstname.lastname@example.org. Any items returned to us without prior authorization can not be processed, and will be considered as items returned accidentally, which will not be refund. All goods will be inspected upon receiving at our warehouse.
請將您的購買證明，以及要求 / 更換要求寄送至 email: email@example.com，瑕疵品需附上清楚照片。任何退還產品若無預先通過團隊驗證將不會被受理，並視為意外退回，不會接受退款。所有產品將會於收到後在我們的倉庫進行複審驗證。
Refunds / 退費
We will inform you by email once your returned products being received and inspected. Following the approval, the refund will be processed, the credit will automatically be applied to your credit card or original method of payment within 7 working days.
當我們收到您的產品並經過驗證後，將會透過 email 通知您。依步驟進行退費程序，款項約於七個工作天自動批准至您的信用卡或原始付款方式。
Shipping / 運送
- Only costs for delivering defective items and authorized returns will be reimbursed by unclesign. Extra costs for unauthorized returns, and handling fees / delivery costs for exchanging non-detective items will not be reimbursed. The products are at your responsibility before they reach our warehouse, and we recommend to send via carriers provide tracking service and proper insurance.
- Stick the returns label on to the box and when using the box that we sent to you, make sure the return label covers the original label used to ship the parcel to you. When not using the original box, consult your carrier for return label and clearly state that it’s a package for returns products.
- Unclesign 賠償限瑕疵品運送及通過驗證之產品運輸費用。未經驗證以及非瑕疵品所造成之手續費 / 運送費將不予賠償。產品在送達至我們的倉庫之前皆為購買方的責任，而我們建議透過有追蹤服務及適當保險的快遞公司。